GRADE MOBILE Reviews & Buyer Experiences

GRADE MOBILE is a UK-based brand specialising in subscription leasing for refurbished mobile devices. Established in 2014, the company focuses on providing affordable and flexible phone access while promoting sustainability. It offers refurbished phones with options to trade in and upgrade devices, supported by regulatory oversight from the Financial Conduct Authority (FCA).

The brand's offerings include a variety of refurbished smartphones available on 12 or 24-month subscription plans. These plans come with a lifetime warranty and cater mainly to budget-conscious and environmentally aware consumers in the UK. GRADE MOBILE operates primarily online with direct sales and supports customers through trade-in services and upgrade paths at contract end.

• Flexible subscription terms
• Lifetime warranty on devices
• FCA-regulated credit brokering
• Strong environmental focus
• Positive customer service ratings

The Apple iPhone 15 Pro is offered for subscription leasing starting at £14.79 per month, targeting UK consumers who prefer flexible payment options for the latest Apple device.

This refurbished model features a 12MP 1.8 camera and a 6.1-inch screen, providing users with high performance while promoting sustainability through refurbishment.

The device is SIM-free, unlocked, and includes a warranty within the lease. It is shipped with free delivery directly from the official site.

GRADE MOBILE Apple iPhone 15 Pro

Price £14.79 • grademobile.co.uk

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The Apple iPhone 13 refurbished model is available for subscription starting at £12.09 per month, targeting UK customers seeking an affordable way to upgrade to a recent smartphone model.

This device includes a 12MP 1.8 camera and a 6.1-inch screen, offering reliable performance suitable for everyday use.

It is SIM-free, unlocked, comes with a lease warranty, and includes free delivery when purchased through Grade Mobile's official platform.

GRADE MOBILE Apple iPhone 13

Price £12.09 • grademobile.co.uk

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The Apple iPhone 12 is available as a refurbished device through subscription leasing starting at £7.29 per month, targeting cost-conscious consumers in the UK. It offers a balance of performance and affordability suited to everyday smartphone use.

This model features a 12MP 2.2 camera, a 6.1-inch screen, and provides up to 20 hours of talk time. These specifications cover the essential needs of typical smartphone users.

The device is unlocked and SIM-free, leased with warranty protection. Orders include free shipping, supporting easy access to this refurbished phone option.

GRADE MOBILE Apple iPhone 12

Price £7.29 • grademobile.co.uk

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GRADE MOBILE offers practical benefits such as a lifetime warranty on leased devices and flexible subscription terms of 12 or 24 months, making it suitable for users seeking commitment options. The devices are SIM-free and unlocked, and the company emphasises environmental impact reduction through refurbishment, appealing to eco-conscious consumers. Additionally, being FCA regulated for credit brokering adds a layer of financial security, while free delivery and a broad device selection including recent iPhone models enhance convenience and choice.

However, users should be aware that the condition of refurbished devices can vary, which may affect their experience. Leasing requires credit checks that may exclude some potential customers, and trade-in pricing can change after devices are inspected post-submission. There is also no option to purchase devices outright at the end of the lease, and occasional delays have been reported in processing trade-in payments, which could impact some users' satisfaction.

GRADE MOBILE offers a subscription leasing model granting access to refurbished mobile devices for fixed terms of 12 or 24 months. This model reduces upfront costs and supports regular device upgrades. The service operates entirely online and includes refurbishment, credit-backed leasing, and trade-in options. Subscriptions cover a warranty and provide flexible contract options for users.

Subscription benefits include flexible lease durations with upgrade opportunities, a lifetime warranty during the subscription, and SIM-free unlocked devices allowing choice of network. The service also offers trade-in and recycling options to encourage sustainability. Eligibility requires passing a credit check, aligning with the model’s goal to offer affordable and environmentally conscious device use over time.

The return policy includes a 30-day cancellation period during which customers can cancel their subscription. Devices must be returned in brand new, unopened condition for a full refund. Customers are required to remove all accounts and passcodes from devices before returning them.

Opened devices may be subject to restocking or condition-based fees, and refunds are not guaranteed for used or damaged devices returned outside the specified conditions. Fees may apply to returns of opened products. The policy does not guarantee refunds if these conditions are not met.

Shipping is available exclusively to residents of the UK. Devices are delivered with free shipping included in the purchase, but specific carriers are not disclosed. Subscription services are only offered to UK residents aged 18 or older due to credit and regulatory requirements. Delivery timelines are not specified, and no detailed tracking information is provided to customers.

Customers can reach Grade Mobile support primarily through the official website's contact form and help pages. There is no direct phone number or live chat service available for support.

• Contact form and page
• Support centre
• Social media engagement through Facebook, Instagram, and TikTok

Support queries are typically responded to quickly via email, though official response time guarantees are not provided. Users are encouraged to use these channels for assistance on orders, billing, warranties, and other support topics.